The National Bed Federation (NBF) has announced that it has joined The Furniture Ombudsman (TFO).
The NBF is the recognised trade association representing UK manufacturers of beds and mattresses and their suppliers, and by joining the TFO it has further pledged its commitment in helping the industry improve.
Jessica Alexander, executive director at The NBF, said: “We are very pleased to become an affiliate member of The Furniture Ombudsman. In a world where the traditional roles of manufacturer and retailer are becoming increasingly blurred and consumers are increasingly demanding, this closer relationship will enable us to make sure we give our members and the many consumers who contact us the right information and advice about their rights and obligations.”
Kevin Grix, chief ombudsman and chief executive of The Furniture Ombudsman, added: “At The Furniture Ombudsman we believe that raising standards requires more than engaging with retailers alone. This is why we also establish partnerships with key organisations in the industry, such as The National Bed Federation.”