John lewis

The John Lewis Partnership has announced the appointment of Paula Nickolds as John Lewis managing director, effective from January 2017.

Paula joined the Partnership in 1994 as a graduate trainee in John Lewis Oxford Street and held a number of senior roles before joining the John Lewis management board as buying & brand director in 2013.

Most recently as commercial director, she has been responsible for innovation in John Lewis’s product assortment and the look and feel of its shops.


Paula will take up the position from January 2017 and succeeds Andy Street, becoming the department store chains first ever female boss. Dino Rocos will be the lead director responsible for John Lewis operations between 28 October and Paula’s start date.

Sir Charlie Mayfield, chairman of the John Lewis Partnership, said: “At a time of transformation in the retail sector, Paula’s progressive and dynamic leadership is just what’s needed for the next phase of modern retailing.”

Paula added: “As a Partner with 22 years service, I know just how special the John Lewis Partnership is. Driven by our unique business model, and with innovation in our DNA, I am immensely excited to lead John Lewis on the next stage of our journey.”