The Furniture Ombudsman (TFO) has announced that bathroom retailer Ultimate Bathroom Design has joined the organisation, pledging its commitment to customer satisfaction.

Dunstable-based Ultimate Bathroom Design, and its customers, will now benefit from the TFO’s expertise, with the commitment signifying a pledge to abide by its Code of Practice, including additional rights for consumers.

Kieron Ayres, showroom manager at Ultimate Bathroom Design, said: “We are extremely pleased to be full members of The Furniture Ombudsman. We feel that the quality of service we provide is now reinforced by becoming members. Also we are now able to provide the valuable reassurance to customers knowing that they will be dealt with in a professional and fair manner.”

Kevin Grix, chief ombudsman and chief executive of The Furniture Ombudsman, commented: “It is always pleasing when a retailer wishes to highlight their responsible business practices, and we are therefore delighted to welcome Ultimate Bathroom Design as a members of The Furniture Ombudsman.

“Our key aims are to inspire consumer confidence and help raise industry standards, and our ability to achieve these increases with each business that becomes a member of our service.”